Shipping & Delivery

Handled With Care

We prepare your order quickly, check the items before packing, and ship wholesale orders from Thailand using FedEx or DHL Express.

Most orders are handled within 24 hours after checkout, and most shipments arrive within 5–7 business days after dispatch.

Orders Ship From Thailand

Sure Design Wholesale is based in Chiang Mai, Thailand, and wholesale orders are prepared and shipped from Thailand.

Because we work from available stock, your order does not need to wait for long made-to-order production before it can move to packing and shipping.

Prepared Before It Leaves Us

After checkout, our team prepares your order from ready stock, checks items before packing, and gets your shipment ready for international delivery.

Ready Stock

Your order is prepared from items we actually have available.

Item Check

Products are checked before packing to help catch obvious damage, defects, or order issues.

Careful Packing

We pack wholesale orders carefully so your stock is ready for the journey from Thailand to your shop.

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Shipping Courier

We ship wholesale orders with FedEx and DHL Express.

The courier used for your order may depend on your destination, order size, carrier availability, and the most suitable option for your shipment.

Shipping Cost

Shipping cost is calculated at checkout and depends on the total weight of your order and destination.

You can review the shipping rate before completing your order.

Handling & Delivery Time

Orders are usually handled within 24 hours after checkout.

Most shipments arrive within 5–7 business days after dispatch, depending on the destination, customs processing, local delivery conditions, holidays, weather, or carrier delays.

Tracking Is Provided

Once your order ships, we provide tracking details so you can follow the shipment.

Please allow time for tracking to update after the package is handed to FedEx or DHL Express. Tracking updates may vary depending on the destination country and carrier processing.

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Customs, Duties & Import Fees

Wholesale orders are international shipments. Import duties, taxes, customs fees, brokerage fees, or other local charges may apply depending on your country.

For some destinations, these charges may be included or covered as part of the shipping arrangement. If duties or taxes are not clearly included at checkout or confirmed by us, they remain the buyer’s responsibility.

We prepare the required shipping documents from our side, but final customs processing is handled by the destination country.

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Questions About Shipping?

Our team can help with shipping questions before you place your order. If you are unsure about shipping cost, delivery time, customs, duties, or what to expect for your destination, please contact us before checkout.

Contact Wholesale Support →