Return and Refund Policy

We want you to feel confident ordering from Sure Design Wholesale. Please review the following policy before placing your order.

Return Eligibility

Return requests must be submitted within 7 days of the delivery date, based on the carrier’s tracking information.

To be eligible for a return:

• Items must be unworn, unused, unwashed, and in their original condition.
• Original tags and packaging must remain attached or included.
• Items must be free from odors, stains, damage, pet hair, or other signs of use.
• You must provide your order number and the reason for the return.

Return requests submitted more than 7 days after delivery cannot be accepted.

Refunds Only

We currently offer refunds only for approved returns. We do not offer exchanges or store credit.

Customers who would like a different product, size, color, or style must place a new order through our website.

Return Authorization

All returns must be approved before being shipped back to us.

To request a return, please email info@suredesignwholesale.com.

Please include:

• Your order number
• Your business name
• The products you wish to return
• The reason for the return
• Photos, when applicable

Do not send products back without receiving return instructions from our team. Unauthorized returns may be refused.

Return Shipping Costs

Customers are responsible for all return shipping costs.

We do not provide prepaid return labels unless the return is due to an error made by Sure Design Wholesale.

We strongly recommend using a trackable and insured shipping service. Sure Design Wholesale is not responsible for returned packages that are lost, delayed, damaged, or held by customs during transit.

Any customs duties, import charges, brokerage fees, or taxes connected to the return shipment are the customer’s responsibility. These amounts may be deducted from the refund if charged to us.

Restocking Fee

Approved returns are subject to a 15% restocking fee.

The restocking fee covers the inspection, handling, processing, and restocking of wholesale merchandise.

Original shipping charges, return shipping costs, customs fees, duties, taxes, and other delivery-related charges are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order as soon as it arrives.

If an item is damaged, defective, or different from what you ordered, contact us within 7 days of delivery.

Please include:

• Your order number
• Clear photos of the item
• Photos of the product label or SKU
• Photos of the packaging, when relevant
• A brief description of the issue

Please do not discard, alter, repair, wash, or return the item before receiving instructions from us.

Once the issue has been reviewed and approved, we may provide a refund for the affected item. Depending on the situation, we may not require the item to be returned.

Minor differences caused by handmade production, fabric dyeing, stonewashing, tie-dyeing, print placement, lighting, or screen display settings are not normally considered defects.

Non-Returnable Items

The following items cannot be returned:

• Custom-made or specially produced orders
• Private-label orders
• Products altered at the customer’s request
• Final sale or specially marked non-returnable products
• Items that have been worn, washed, used, damaged, or altered
• Items without their original tags or packaging
• Items returned without prior authorization
• Items received after the approved return deadline

Refund Processing

Once your return is received, our team will inspect the products.

We will notify you whether the refund has been approved or declined.

Approved refunds will be issued to the original payment method, minus:

• The 15% restocking fee
• Original shipping charges
• Return shipping costs paid by us
• Customs duties, taxes, brokerage fees, or related charges
• Any applicable payment-processing costs that cannot be recovered

Please allow several business days for the refund to appear after it has been processed. Processing times depend on your bank or payment provider.

Refused or Undeliverable Shipments

Orders that are refused, unclaimed, returned due to an incorrect address, or returned because the customer did not complete customs clearance will be treated as returns.

Any shipping fees, return shipping fees, customs charges, duties, taxes, brokerage fees, and the 15% restocking fee may be deducted from the refund.

If these costs are greater than the value of the merchandise, a refund may not be available.

Order Cancellations

Orders may begin processing shortly after they are placed.

Please contact us immediately if you need to request a cancellation. We cannot guarantee that an order can be cancelled once it has entered processing, packing, or shipping.

Orders that have already shipped must follow the standard return process.

Contact Us

For return and refund questions, please contact:

Sure Design Wholesale
Email: info@suredesignwholesale.com